We will be volunteering with Project Refresh on October 11th at Masters Table assisting with a shower service day. What to Expect: By volunteering with Project Refresh you’ll play a vital role in helping their shower guests feel welcome, seen and valued. Working alongside their team, you’ll greet guests, chat with them while they await their shower appointment, provide fresh towels, clean socks and personal hygiene items, and clean shower stalls after each use. More Details: ● Welcoming and engaging with guests – make conversation, take time to connect in a personable and authentic way ○ Greet and welcome our guests warmly. Always ask their name, and introduce yourself with a smile. Take time to connect with each and every guest; your authentic and compassionate attention represents the unexpected level of care that defines radical hospitality. ● Assisting with intake information, including assisting guests with completing all necessary forms ● Cleaning and organizing the showers and trailer area. We clean each bathroom stall between each use and ensure it’s ready to go for the next guest. ● Setting up site before an event/cleaning site at end of event ● Assisting guests with toiletry/clothing items/supplies prior to guest receiving a shower ● Assisting Project Refresh staff with other administrative, organizing, cleaning, inventory tasks as the needs arise. Regarding Children Volunteers: While Project Refresh encourages children to get involved in their community, being on site for shower service may be inappropriate for some children. They can not be held responsible for anything a guest may do or say. Young adults under the age of 18 are invited to serve but only under the supervision of a parent or guardian who is on site for the duration of their volunteer service. Children under the age of 12 are not permitted to serve. Volunteer Guidelines: • Come prepared and ready to work for the duration of your shift, including reading information about the site and your role prior to volunteering. • Be willing to engage in healthy dialogue with our guests. 80% of our work involves actively participating in meaningful conversations with our guests. • Be mindful of personal biases and opinions when engaging in conversations with our guests. • Avoid conversations about sensitive or controversial subjects with our guests. • Ask for help or clarification about your role if unsure about your assigned tasks. • Redirect questions and inquiries to Project Refresh staff. Volunteer Expectations: Acceptance of Identity - Approach people as equals; neither inferior nor superior to you Acknowledgement - Give people your full attention Inclusion - Make them feel they belong Understanding - Believe what other people think matters Safety - Put people at ease both physically and emotionally Accountability - If you have violated the dignity of another person, apologize Fairness - Treat people justly, with equality, and in an evenhanded way according to agreed upon rule
